Complaints book
Under Decree-Law 156/2005, as currently in force, suppliers of goods and providers of services must make the complaints book available in electronic format. The complaint is filed directly on the official portal, not on this site.
The complaint should be addressed to Pilar e Essência, Unipessoal Lda, NIPC 519560310. The link below already points directly to this company on the official portal — there is no need to search for it. Pilar e Essência, Unipessoal Lda — NIF 519560310.
If you prefer, write to geral@rotacao.pt first. A complaint settled directly is settled faster — but access to the electronic book is a right that does not depend on that.